Privacy Policy

THE JAMUN TREE

Website Privacy Policy

Effective date: 01/11/2026

This Privacy Policy explains how The Jamun Tree and its associated service divisions collect, use, disclose and protect personal information when you visit our website, contact us, make a booking or order, or use our services.

1. Services covered

This Policy covers the website and pages or booking/order tools for:

• Hotel accommodation and guest services;
• Restaurant services, including dine-in and food delivery;
• Banqueting, meetings and events;
• Wonder Wash Smart Laundry; and
• Iron Leaf Fitness Studio (gym).

Third-party booking, payment, delivery or other platforms may provide their own privacy notices, which also apply to their handling of your information.

2. Information we may collect

Depending on the service, we may collect:

• Identity and contact details, such as name, phone number, email and address;
• Reservation, order and transaction details, including dates, guest counts, preferences, event requirements, delivery instructions, laundry selections, membership details, invoices and payment status;
• Messages, enquiries, feedback and customer-support communications;
• Technical and usage data, such as IP address, device/browser details, pages visited and cookie identifiers; and
• Other information you choose to provide that is relevant to the service. Please avoid providing sensitive or unnecessary information.

We do not intend to collect full payment-card credentials through our website. Payments may be processed by a third-party gateway.

3. How we use information

• To respond to enquiries and manage hotel, restaurant, delivery, event, laundry and gym bookings or requests;
• To provide services, send confirmations and updates, and handle cancellations, refunds and support;
• To process payments through authorised providers and maintain business, accounting and tax records;
• To improve our website, services and operations;
• To send service messages and, where permitted, promotional communications; and
• To prevent fraud, protect people and property, enforce terms and comply with law.

4. Service-specific information

Hotel accommodation

Guest and reservation details may be used for booking administration, check-in/check-out, guest requests, billing, safety and legally required records.

Restaurant: dine-in and delivery

For dine-in, we may use reservation, party-size and service-preference details. For delivery, we may use your name, phone number, delivery address, order and delivery instructions to fulfil and support your order.

Banqueting: meetings and events

We may process organiser contact details, event dates, guest counts, venue and catering requirements, payment status and related communications. If you provide attendee information, you confirm that you are authorised to share it for event coordination.

Wonder Wash Smart Laundry

We may process contact and pickup/delivery details, service selections, garment/item counts, special handling instructions, order status and payment status.

Iron Leaf Fitness Studio

We may process contact details, membership and attendance records, and service preferences. Please do not send health or medical information through the website unless specifically requested through an appropriate channel.

5. Cookies and similar technologies

We may use essential cookies to operate the website, support booking/order functions, maintain security and remember preferences. Where required, we will seek consent before using non-essential cookies. You can manage cookies through your browser; disabling some may affect site functionality.

6. Sharing information

We may share relevant information with service providers supporting our operations, such as website hosts, booking-engine providers, payment gateways, delivery partners, customer-support tools, IT/security providers and professional advisers. We may also disclose information when required by law, to protect rights or safety, investigate fraud, or in connection with a business transfer. We do not sell personal information for money.

7. Payments and third-party services

Online payments may be handled by a payment gateway, including Razorpay or another provider offered at checkout. Booking engines, delivery platforms, maps, social media and other external services may handle information under their own policies. We are not responsible for third-party privacy practices.

8. Retention

We retain information only as long as reasonably necessary for service delivery, support, accounting, tax, legal compliance, dispute resolution and security. Retention periods vary by information type and legal requirements. When no longer required, we take reasonable steps to delete or de-identify information, subject to lawful retention obligations.

9. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information. No website or transmission system can be guaranteed completely secure. Please contact us promptly if you believe your information has been compromised.

10. Your choices and requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information, or withdraw consent where processing is based on consent. We may verify your identity and retain information where legally required. You may opt out of promotional communications using the unsubscribe method provided or by contacting us. Necessary service messages may still be sent.

11. Children’s privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent of a parent or lawful guardian. Contact us if you believe a child has provided information inappropriately.

12. Changes to this Policy

We may update this Policy to reflect changes in our services, practices or legal requirements. The updated version will be posted on this page with a revised effective date.

13. Contact and grievances

Privacy Officer / Grievance Contact: Privacy Officer / Grievance Contact

The Jamun Tree: UNIVERSAL HOSPITALITY

Address: CP ENCLAVE, BIBI GANJ, NH-28, MUZAFFARPUR – 842001 (BIHAR), INDIA

Email: [email protected]

Phone: +91-621-7961790

Please provide sufficient detail for us to understand and respond to your request.