Refund Policy

The Jamun Tree — Refund and Cancellation Policy

Effective date: 01/11/2026

This Refund and Cancellation Policy applies to bookings, orders and services made through The Jamun Tree website for hotel accommodation, restaurant dine-in and delivery, banqueting and events, Wonder Wash Smart Laundry, and Iron Leaf Fitness Studio.

1. General terms

Refunds and cancellations are subject to the terms shown at the time of booking or purchase, the nature of the service, and applicable law. If a service-specific term conflicts with this Policy, the term disclosed during the booking or purchase will apply to the extent permitted by law.

Please contact us using the details above and provide your booking or order reference. We may request reasonable information to verify the transaction.

2. Hotel accommodation

• Cancellation charges and refund eligibility depend on the rate plan and cancellation terms confirmed at the time of booking.
• For refundable bookings, eligible refunds will be processed after the cancellation is confirmed.
• Non-refundable or advance-purchase bookings are generally not eligible for a refund, except where required by applicable law or where we cancel the booking.
• No-shows, early check-outs and changes to stay dates may be subject to the booking terms and applicable charges.
• If The Jamun Tree cancels a confirmed booking and cannot offer an acceptable alternative, we will refund the amount paid for the affected booking.

3. Restaurant — dine-in and delivery

Dine-in: If a deposit or advance payment was collected for a reservation, refund eligibility will depend on the cancellation terms communicated at the time of booking.

Delivery orders:

• Once an order has been accepted and preparation has begun, cancellation may not be possible.
• If an order is cancelled by us, cannot be fulfilled, or is materially incorrect or undelivered, please contact us promptly. We will review the issue and, where appropriate, arrange a replacement or refund.
• Refunds for quality or order concerns may require relevant details, such as the order reference and a description of the issue.

4. Banqueting, meetings and events

• Advance payments, booking deposits and cancellation charges will be governed by the event proposal, booking confirmation or agreement provided to the customer.
• Any refund due following a cancellation or change will be calculated according to those agreed terms.
• If The Jamun Tree cancels an event and cannot provide an acceptable alternative, eligible amounts paid for the affected services will be refunded.
• Additional costs already incurred or services already provided may be non-refundable where this was disclosed and agreed in the booking terms.

5. Wonder Wash Smart Laundry

• Cancellation requests should be made before the order is collected or processing begins.
• Once garments or items have been collected or processing has started, cancellation and refund eligibility may be limited.
• If we are unable to provide a confirmed service, or an order is materially incomplete or incorrect, please contact us so we can review the matter and determine an appropriate remedy, which may include a re-service, credit or refund.
• Any claim relating to loss or damage will be handled in accordance with the applicable laundry service terms and relevant law.

6. Iron Leaf Fitness Studio

• Membership fees, joining fees, packages and session payments are subject to the terms disclosed at purchase.
• Refunds for unused memberships, packages or sessions will be considered according to those terms and applicable law.
• Where a membership or service is cancelled by Iron Leaf Fitness Studio and no suitable alternative is provided, eligible prepaid amounts for the affected period or service will be refunded.
• Any freeze, transfer or cancellation options will be governed by the membership agreement.

7. Payment processing and refund timelines

Approved refunds will generally be initiated to the original payment method. The time taken for the funds to appear in your account may depend on the payment gateway, bank or card issuer.

We will communicate the status of your refund where reasonably possible. If a refund is delayed beyond the timeframe communicated by us, please contact us with your transaction reference.

8. How to request a refund

Please contact: [email protected] or +91-621-7961790 and provide:

• Your name and contact details;
• Booking, order, invoice or membership reference;
• Date and amount of payment; and
• Reason for the cancellation or refund request.

We may ask for additional information reasonably necessary to review your request.

9. Policy updates

We may update this Policy from time to time. The current version will be published on our website with its effective date. Updates will not override terms already agreed for a confirmed booking or purchase, except where required by law.

Draft for review: Complete the contact details and confirm the actual cancellation, deposit and refund terms for each service before publishing. This template is not legal advice.